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Resources for Individual and Family Assistance


Recovery is being coordinated by the County of Hawaiʻi along with other stakeholders including but not limited to: Federal and State Disaster Recovery Coordinators and agency partners, individual residents and communities, and businesses, organizations and coalitions.

  • Mayor Harry Kim asked the Department of Research & Development to lead the recovery program, and many other agencies are actively involved, including: Aging, Civil Defense, County Council, Corporation Counsel, Mayor’s Office, Office of Housing & Community Development, Parks & Recreation, Police, Planning, Public Works and Water Supply.
  • In addition, FEMA and Gov. David Ige designated federal and state disaster coordinators.

The recovery team will produce a wide range of inputs to decision makers such as the County Council and Mayor to guide long-term recovery decisions.

Support & Partner Agencies

Below are partner agencies who provide resources for individual and family assistance recovering from the 2018 Kīlauea eruption.

Crisis Line of Hawai‘i

For a listing of community resources and human services assistance information, Hawai‘i Island residents may contact the Crisis Line of Hawai‘i, which is available 24 hours a day, 7 days a week

Call the Crisis Line of Hawai‘i toll-free at 1-800-753-6879


FEMA is the Federal Emergency Management Agency, whose stated mission is: “Helping people before, during, and after disasters.” FEMA engaged immediately following the presidential major disaster declaration on May 11, 2018, and continues to support the recovery process via resources in Hilo and at the State and Federal level. FEMA assistance programs can provide both Individual Assistance (IA) and Public Assistance (PA).

NOTE: The registration period for FEMA Individual Assistance from the 2018 Kīlauea Eruption closed September 18, 2018. Visit DisasterAssistance.gov to follow up on an existing claim.

UPDATE: If your dwelling has recently become accessible via PGV's pioneer road, please notify FEMA at (800) 621-3362 to issue an inspection.


Hawaiʻi Property Insurance Association (HPIA) was established post-Hurricane Iniki to stabilize Hawaii’s insurance market and serve as insurer of last resort for primary residences. The program does not include second homes or commercial properties. Because underwriting policies under HPIA tend to be less stringent, policies are not as generous as some, with coverage capped at $350,000.

The program is governed by State Law HRS 431-21, which authorizes a pause in underwriting for up to 6 months, as was the case in certain areas during the 2018 Kīlauea eruption. In January 2019, HPIA again began offering policies in all Lava Zones, including 1 and 2.

The program is not publicly subsidized. Island Insurance is the current HPIA Plan Administrator.

Visit the Hawaiʻi Property Insurance Association website

Neighborhood Place of Puna

Neighborhood Place of Puna (NPP) helps support families in raising healthy and happy keiki while working to create a stronger, caring, and vibrant community. 

The County contracted with NPP to serve as case manager for residents with unmet needs following the Kīlauea eruption. 


HI-DARRT (Hawaiʻi Island Disaster Response and Recovery Team) is a permanent coalition of relief agencies that helps connect individuals and families with available and needed services. HI-DARRT engaged during the eruption response phase and continues to play an active and essential role in recovering from the 2018 Kīlauea Eruption.

Request help from HI-DARRT

Legal Aid Society of Hawaiʻi

The Legal Aid Society of Hawai'i, a public interest, non-profit law firm dedicated to achieving fairness and justice through legal advocacy, outreach, and education, is offering disaster relief legal aid for the following issues relating to the 2018 Kīlauea Eruption and Earthquakes:

  • Insurance questions
  • FEMA claims
  • Landlord-Tenant issues
  • Consumer issues

Fill out an online form or call 1-800-499-4302 to see if you qualify for services from the Legal Aid Society of Hawai'i.


The Small Business Administration (SBA) is a federal agency with a mission “to maintain and strengthen the nation’s economy by enabling the establishment and viability of small businesses and by assisting in the economic recovery of communities after disasters”.

The SBA offers disaster assistance in the form of low-interest loans to businesses, renters, and homeowners located in regions affected by declared disasters. Loans can be used to cover:

  • Physical damage: includes repairs and replacement of physical assets damaged in a declared disaster
  • Economic injury: includes small business operating expenses after a declared disaster.
  • Additional purposes: includes real estate, personal property, machinery and equipment, inventory, active military duty

NOTE: March 14, 2019 was the deadline to apply for Economic Injury Disaster Loans as a result of the 2018 Kīlauea Eruption.


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