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Recovery Stories


Case Management Contract Awarded

Neighborhood Place of Puna to help eruption survivors with unmet needs.
Post Date:09/24/2019 10:45 AM

Hawai‘i County has awarded a case management contract to Neighborhood Place of Puna (NPP) to provide additional assistance to residents impacted by last year’s Kīlauea eruption.

As case manager, the nonprofit agency’s role will be to coordinate with county, state and federal agencies and other organizations to reach out to known eruption survivors with unmet needs, including housing. 

Paul Normann, NPP executive director, said the organization will then attempt to connect residents impacted by the eruption with resources that can still help them.

“We are definitely committed to helping the county and Puna residents really get back on their feet and move forward,” he said. 

As part of its duties, NPP will combine eruption survivor databases from the Federal Emergency Management Agency and Hawaii Island Disaster Response & Recovery Team. Individuals in the databases will be contacted about available services. 

Residents also can reach out to NPP by calling 965-5550.

A full-time coordinator and as many as six full-time case managers will be hired. 

They will be responsible for verifying unmet needs, advocating for resources, educating individuals and families on processes for obtaining resources, and supporting them in taking ownership of their own recovery. Once eligibility, depth and complexity of needs have been determined, case managers will work with eruption survivors to develop an individualized disaster recovery plan.

The $873,613 contract, funded by a FEMA grant, will last up to 18 months.

“The County is pleased to announce that NPP was selected as the contractor for the Disaster Case Management Grant,” said Sharon Hirota, an executive assistant to Mayor Harry Kim. “NPP has been involved in the Kīlauea eruption response since the beginning.  Specifically, it has provided intake, data collection and management and case coordination since the first day the intake center was opened at Sacred Heart Catholic Church in Pahoa.”


About Neighborhood Place of Puna

NPP helps support families in raising healthy and happy keiki while working to create a stronger, caring, and vibrant community. 

The organization began as a collaboration of community groups – The Island of Hawaii YMCA, Child Welfare Services, the Children’s Justice Center, Turning Point for Families and several concerned citizens – that were seeking to develop and support a family centered, and community driven, home visiting prevention program that would help ensure that families had access to the resources and skills necessary to raise safe and healthy children.

In August of 2002, the Island of Hawaii YMCA opened NPP in Pahoa to families and community groups in Puna. In 2003, NPP received additional funding from the Hawaii Children’s Trust fund.

In effort to expand the reach more families with home visiting services and create sustainability, NPP received its 501(c) (3) non-profit organization status in 2006.

In 2019, NPP received funding to open and operate the Family Assessment Center at Hale Iki, a resource and shelter for families experiencing homelessness.

All of NPP's services are offered free of charge and on a voluntary basis. 

On the web: https://neighborhoodplaceofpuna.org/.

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